Shipping policy

SHIPPING POLICY

Atelier Elemental Trading Corp.

Effective Date: August 24, 2026 (Version 10, Canada-only shipping)

This Shipping Policy (“Policy”) governs the shipment of orders placed through atelierelemental.ca (the “Site”), operated by Atelier Elemental Trading Corp., a corporation incorporated under the laws of Saskatchewan, Canada, with its principal place of business in Regina, Saskatchewan (“AE,” “we,” “us,” or “our”). This Policy is made available at checkout. By placing an order through the Site, you agree to this Policy as it reads on the date of your order. It should be read together with the other policies posted on the Site.

1. ORDER PROCESSING TIME

Orders are processed and prepared for shipment within one (1) to three (3) business days of purchase. “Business days” means Monday through Friday, excluding statutory holidays observed in Saskatchewan. Each order is manually decanted, inspected, and packed prior to shipment; processing may be extended during periods of high order volume. A shipping confirmation email containing tracking information will be sent to you when your order is dispatched.

2. SHIPPING RATES AND DELIVERY AREAS

All prices and charges on the Site, including shipping charges, are stated in Canadian dollars (CAD) unless expressly indicated otherwise.

Canadian Provinces

  • Flat rate: $12.99 CAD per order.

  • Free shipping on orders of $75.00 CAD or more, calculated before taxes and optional add-ons.

Local delivery (Regina, SK): free hand delivery to Regina addresses on orders of $25.00 CAD or more, selected automatically at checkout. Typical delivery within 2 to 3 days.

Canadian Territories (Yukon, Northwest Territories, and Nunavut)

  • Flat rate: $18.99 CAD per order.

  • Free shipping on orders of $150.00 CAD or more, calculated before taxes and optional add-ons.

Territory rates are higher than provincial rates to reflect the increased carrier costs of transporting fragrance products, which are classified as dangerous goods, to these regions.

Service Availability in Remote Communities

Fragrance products may only travel on services approved to carry dangerous goods. Certain remote or fly-in communities are served only by air and cannot receive these products through the services available to us. If we cannot lawfully or practically ship to your address, we will notify you and cancel and refund your order in full in accordance with Section 9.

Destinations We Do Not Serve

We do not ship to APO, FPO, or DPO military addresses (military mail cannot carry dangerous goods) or to destinations outside Canada. Orders placed for destinations we do not serve will be cancelled and refunded in full.

3. DANGEROUS GOODS, CARRIERS, AND PACKAGING

Fragrance products contain alcohol and are classified as Class 3 flammable liquids for transport purposes. To comply with the Transportation of Dangerous Goods regulations and carrier requirements:

  • All orders are packed in leak-proof, shock-resistant packaging designed to prevent breakage or leakage in transit.

  • Orders are shipped only through carrier services approved to carry dangerous goods in limited quantities, with the marking and packaging those services require.

  • We may delay, split, repackage, or cancel a shipment where required to comply with carrier or regulatory requirements. If we cancel, you will receive a full refund under Section 9.

4. DELIVERY ESTIMATES; LATE AND UNDELIVERED ORDERS

Delivery timeframes shown at checkout are estimates and depend on carrier performance, weather, customs processing, and other factors outside our control. However:

  • If your order has not been delivered within thirty (30) days of the estimated delivery date provided to you (or, if none was provided, within thirty (30) days of your order date), you may cancel your order for a full refund, unless delivery was attempted and refused, or you were notified of delivery and the package was not collected.

  • An order is deemed lost if tracking shows it has not been delivered within fifteen (15) days after the estimated delivery date. Once an order is deemed lost, Section 5 applies.

5. DAMAGED OR LOST PACKAGES, ALL ORDERS

We stand behind the safe arrival of every order.

Damaged arrivals. 

We guarantee your order arrives intact, or we make it right. If your order arrives damaged (including leakage caused by breakage in transit), contact us within thirty (30) days of delivery with your order number and photos of the affected item(s) and packaging. Once verified, we will provide a replacement of the affected items where stock allows or, where a replacement is not available, a refund of the affected items. We aim to resolve verified damage claims within ten (10) business days of receiving a complete claim.

Lost packages. 

Once your order is deemed lost under Section 4, we will provide a replacement where stock allows or, where a replacement is not available, a full refund. We may ask for your reasonable cooperation, for example, confirming your shipping address or checking with household members, but we will not require you to wait for the completion of a carrier's internal claim or investigation beyond the timelines in Section 4.

6. ORDER TRACKING

A tracking number will be emailed to you when your order ships. Please allow up to twenty-four (24) hours for tracking information to update after you receive this email.

7. SHIPPING ADDRESS ACCURACY

You are responsible for the accuracy and completeness of the shipping address provided at checkout. If you notice an error after placing your order, contact us as soon as possible; we will make reasonable efforts to correct the address before dispatch but cannot guarantee changes once an order has shipped. If a package is returned to us as undeliverable because of an address error you made, we will, at your choice, refund the product price (less the original shipping charge) once the package is returned to us, or reship the order to a corrected address at your cost. We are not responsible for packages delivered to an incorrect address you provided where the package cannot be recovered.

8. DELIVERY CONFIRMATION AND RISK OF LOSS

Risk of loss for a shipment passes to you when the carrier confirms delivery at the address you provided. A shipment is considered delivered when the carrier’s tracking system records delivery to the shipping address on file, including photographic proof of delivery where available. If the carrier’s records confirm delivery, the shipment is deemed received by you.

If you believe your package was not delivered despite carrier confirmation, you must contact us within seven (7) days of the recorded delivery date. We will open an investigation with the carrier on your behalf. The outcome of that investigation, together with any available delivery evidence (tracking data, photographs, GPS records, and driver statements), will determine whether a replacement or refund is issued.

To reduce the risk of missed or misdelivered packages:

  • Signature confirmation: Orders with a merchandise value of one hundred dollars ($100.00 CAD) or more are shipped with mandatory signature confirmation. A delivery attempt requiring a signature will not be left unattended. If you are unavailable, the carrier will follow their standard redelivery or pickup procedures.

  • Delivery instructions: You may add delivery notes at checkout (for example, buzzer codes, concierge instructions, or preferred drop-off locations). We will include your instructions on the shipping label where the carrier supports it, but we cannot guarantee the carrier will follow them.

9. CANCELLATIONS BY AE

If we cancel your order for any reason, including compliance requirements, unavailability of a compliant shipping service to your address, a pricing or listing error, or inability to fulfil, we will notify you and issue a full refund of all amounts paid, including shipping charges, to your original payment method promptly and in any event within fifteen (15) days.

10. YOUR STATUTORY RIGHTS

This Policy sets out our standard service commitments. Nothing in this Policy limits, excludes, or modifies any right or remedy you have under applicable consumer protection legislation that cannot be waived by agreement, including The Consumer Protection and Business Practices Act (Saskatchewan) and the consumer protection laws of the jurisdiction where you live. If anything in this Policy is inconsistent with such a right or remedy, the right or remedy prevails.

11. AMENDMENTS TO THIS POLICY

We may amend this Policy from time to time. The version of this Policy in effect at the time you place an order governs that order. The effective date of the current version is set out above.

12. GOVERNING LAW

This Policy is governed by and construed in accordance with the laws of the Province of Saskatchewan and the federal laws of Canada applicable therein. This section does not deprive you of the protection of any mandatory consumer protection laws of the jurisdiction in which you reside.

13. CONTACT INFORMATION

Questions about this Policy, and any claim under Sections 4 and 5, may be directed to: support@atelierelemental.ca, or by phone at +1 306-580-8257. You may also reach us through the Site at atelierelemental.ca.

14. LANGUAGE OF THIS POLICY

This Policy is provided in both English and French. For consumers resident in Quebec, the French version prevails in the event of any inconsistency between the two versions. For all other consumers, the English version prevails.

Atelier Elemental Trading Corp.

Regina, Saskatchewan, Canada

atelierelemental.ca